Refund policy

Refund Policy


Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or you receive the wrong product due to our error, please contact us within 7 days of delivery at:

support@affordablecoffeeco.com.au

Please include:

  • Your order number.
  • Photos of the damaged coffee bag(s).
  • Photos of the Australia Post satchel and packaging.
  • A brief description of the issue.

For damage caused during transit, Australia Post may require the damaged coffee, satchel and original packaging to be presented at a Post Office before a claim can be assessed. Please retain all packaging until your claim has been resolved.

Once we have reviewed the information, we'll work with you to resolve the issue as quickly as possible.

Returns

Because coffee is a perishable food product, we do not accept returns or exchanges for:

  • Change of mind.
  • Ordering the incorrect product or blend.
  • Taste preferences.
  • Opened coffee bags.

Returns will only be accepted where required under the Australian Consumer Law.

Exchanges

We do not offer exchanges.

Please check your order carefully before completing your purchase, as we cannot exchange coffee that has been ordered incorrectly.

Refunds

Where a refund is approved or required under the Australian Consumer Law, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Australian Consumer Law

Nothing in this Refund Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

If a product you receive has a major problem, or fails to meet the consumer guarantees under Australian Consumer Law, you are entitled to the remedies provided by law.

Contact

If you have any questions about your order, please contact us at:

support@affordablecoffeeco.com.au